Energy Billing. The town of Galveston is promoting a reasonable and equitable intend to deal with energy billing for clients that sustained pipeline harm leading to water leaks through the freeze.

This policy adjusts customers’ bills in order to avoid expenses from usage excesses because of water line leakages.

Numerous town water clients experienced water line breaks because of freezing conditions week that is last. The town performed meter reads because it does on a monthly basis on the week-end of February 20-21, additionally the outcomes reveal the results of this freezing temperatures on water use. The town received significantly more than 2,000 demands from water clients to do meter cutoffs and about 16,000 reports had a consumption that exceeded January’s amount.

The city will bill customers the lesser amount of their February and January bills to address the high number of accounts with excess usage. Customers whoever February consumption ended up being add up to or significantly less than January will get a bill on the basis of the February that is actual usage. If February usage surpasses January, then a January quantity are going to be billed. For instance, if a consumer’s January bill totaled $105, nevertheless the February usage totaled $190, the consumer could be billed $105. This can account fully for extortionate usage brought on by water leakages.

“Our IT, Utility Billing and Finance divisions have actually analyzed energy payment accounts and founded a policy that is fair make sure residents try not to get astronomical bills because of water line leakages,” City Manager Brian Maxwell stated.

If a person, upon getting their March and April bills, determines that an extra modification may be warranted centered on their documents for a drip that took place after February’s read, the consumer should contact energy Billing at

As of February first, 2016, energy payments online utilizing a credit or debit card are COMPLIMENTARY! The town has partnered having a brand new supplier and it is passing in those cost savings for your requirements, our client.

In addition, the town now offers an automobile re re payment system where in actuality the amount due is drafted immediately every month.

*Please note a $0.75 solution charge would be added and gathered by a third party processor for eCheck re re re payments.

City Providing Payment Plans for Past Due Accounts

Starting might 7 th , the town will undoubtedly be disconnecting water solution for clients that have a previous due balance.

Galveston’s Utility Billing division is searching to do business with residents that have fallen behind to their bills by providing re re payment plans before disconnecting service. The holiday’s, and an unusually cold beginning of the year, the department stopped turning off water to customers’ homes or businesses who were delinquent last fall with Hurricane Harvey. They will resume disconnections for non-payment start on might 7, 2018.

Customers trying to avoid high priced charges and interruption of solutions ought to be involved in the re payment plan system offered to them. Searching for this program that is penalty-free simple. Those who work in need of assistance for the relief can proceed with the actions below:

1. Call the energy Billing department at 409-797-3550 during normal company hours.

2. Make re re payment to start out your enrollment into the system.

3. Set a payment arrangement up when it comes to staying stability.

This system will be accessible through might 4, 2018. Clients whom enroll is likely to be expected to make each scheduled payments, on-time, without any extensions offered. a payment that is missed in the re re payment arrangement will reinstate charges and void your enrollment.

To join up today because of this offer that is gracious the City’s energy billing department, please phone 409-797-3550. For lots more information,

New energy payment launching that is web-portal August

City of Galveston energy clients in August will discover a brand new utility payment web-portal whenever accessing their bills online.

The new site will roll away on Monday, August 5, and provide extra and upgraded features for clients. These changes consist of easy-to-view payment dates and re payments due, and in-depth payment records.

Clients with numerous records will more be able to easily toggle between various properties and records. The brand new update additionally provides town the capacity to deliver communications to clients through their online account. There will also be security that is additional into the brand brand brand new design to guard clients.

Clients thinking about seeing the web-portal that is new drop by the Utility Billing Department regarding the very first flooring of City Hall at 823 25th Street.

Clients will likely not need certainly to alter their current logins for the web-portal that is new. If clients haven’t yet signed in, they may produce a login by going to the “Pay our Water Bill” installment loans Wyoming tab regarding the website of www.galvestontx.gov.

If clients have actually any questions about the utility that is new internet site, they’ve been welcome to call Utility Billing at 409-797-3550.

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